Get feedback about your recycling service from employees and users

To understand how well your new recycling service is working for your workplace, it’s useful to ask for feedback from the people who use it – your staff members, service users, residents and visitors across different roles, departments and sites (where applicable), along with caretakers and cleaners. As well as having a discussion in team meetings, you could send a short user survey to internal stakeholders such as staff members, residents and caretaking staff, and install a feedback box near your recycling bins to gather comments from visitors and service users. Ask them :

• What (if any) issues have they experienced? – do they understand what can and can’t be recycled?

• What’s working well? – are the recycling bins located in the correct places?

• What could be improved? – do you need more bins, or does signage need to be clearer?

As well as highlighting issues you may not have known about, involving your employees in the conversation on all things recycling creates ‘buy in’, helping them to feel part of the change process.

Communicating your Recycling Successes 

Once your recycling system is working well and your recycling rate has improved, remember to tell your scheme users about this achievement so they know they’re doing the right thing! 

There are a number of ways you could communicate and celebrate the success of your scheme. For example, you could publish your recycling rate, the amount of carbon saved or the amount of money recycling has saved on posters or cards and put them up next to your recycling containers, on electronic boards in public areas such as foyers and concourses and on general noticeboards in public areas.