Get feedback from your employees

To understand how well your new recycling service is working for your organisation, it’s useful to obtain feedback from employees in different roles and departments, as well as from facilities staff and cleaners. If you have a large number of employees, you could send a short staff survey or install a feedback box near your recycling bins, as well as having a discussion in team meetings. Ask them: 

• What (if any) issues have they experienced? – do they understand what can and can’t be recycled?

• What’s working well? – are the recycling bins located in the correct places?

• What could be improved? – do you need more bins, or does signage need to be clearer?

As well as highlighting issues you may not have known about, involving your employees in the conversation on all things recycling creates ‘buy in’, helping them to feel part of the change process. 

Your review audit may have identified issues with the recycling points you’ve provided for your customers, so it may also be helpful to get feedback from them to find out (and fix!) what’s causing confusion.